Frequently Asked Questions

Find answers to frequently asked questions
or connect with our support team.

Why do I need specialized nutrition?

Patients on dialysis have unique nutritional needs – high protein to help maintain muscle, low sodium to help manage blood pressure and fluid retention, and reduced electrolytes (sodium, potassium, phosphorus, calcium, and magnesium) to help manage imbalances affecting your heart and bones.  An oral nutritional supplement, such as NOVASOURCE® Renal nutritionally complete formula, is designed to help you meet your specific nutrient needs.  Ask your doctor or registered dietitian nutritionist if NOVASOURCE® Renal is right for you.

Are all nutrition drinks the same?

Not all nutrition drinks are the same – they have different nutrients depending who they are meant for. NOVASOURCE® Renal nutritionally complete formula is designed to help meet the specific needs of patients on dialysis.*

Can regular food or dietary supplements provide the same nutrition as NOVASOURCE® Renal formula?

NOVASOURCE® Renal formula provides the same types of nutrients found in a wide variety of foods. NOVASOURCE® Renal formula should be used when you are unable to eat enough of the right foods to meet your nutrient requirements. If you have a poor appetite and can’t eat enough healthy meals or snacks, NOVASOURCE® Renal formula can help fill in the gaps to provide calories, protein, vitamins, and minerals to help manage nutrient imbalances.

What if my doctor or registered dietitian nutritionist hasn’t recommended NOVASOURCE® Renal formula to me yet?

You should ask your doctor or registered dietitian nutritionist for his or her opinion on the benefits of adding NOVASOURCE® Renal formula to your diet. Because NOVASOURCE® Renal nutritionally complete formula is meant to be used under medical supervision, you can print and share this fact sheet with your doctor or registered dietitian nutritionist. It can help highlight the many ways that NOVASOURCE® Renal formula can help you meet your nutrient needs and stay within the guidelines of your kidney diet. Be sure to also discuss any special dietary needs, allergies, or other restrictions with your doctor or registered dietitian nutritionist.

When and how often should I drink NOVASOURCE® Renal nutritionally complete formula?

Your doctor or registered dietitian nutritionist will determine how many servings of NOVASOURCE® Renal formula to have each day.  The number of servings per day depends on the amount of fluid you are allowed each day and how many calories and grams of protein you need each day to stay well nourished.  Since it contains 475 calories and 22 g of protein in 8 fl oz, typically one serving per day is recommended, but remember to ask your doctor or registered dietitian nutritionist how much is right for you.

Is NOVASOURCE® Renal formula considered a meal replacement drink or can I drink with a meal?

In general, NOVASOURCE® Renal formula may be consumed with meals, or as a snack between meals, or as a mini-meal. NOVASOURCE® Renal formula can be used as a base ingredient in recipes, visit here for ideas.

How should I store NOVASOURCE® Renal formula unopened and once opened?

NOVASOURCE® Renal formula may be stored unopened at room temperature. It is best when served chilled.  Do not freeze. Remember to shake well before opening. Just pull the tab to pour into a container or insert a straw. Once opened, unused portions should be tightly covered, kept in the refrigerator, and used within 24 hours.

Is NOVASOURCE® Renal formula appropriate for a pre-dialysis diet?

Pre-dialysis patients often need to restrict protein in their diet.  Once patients are on dialysis, they need to have a higher protein diet to replace the protein that is often filtered out during the dialysis treatment.  You should ask your doctor or registered dietitian nutritionist for their opinion on the benefits of adding NOVASOURCE® Renal formula to your kidney diet.

What flavors are available?

Available in Vanilla, Strawberry and Café Mocha flavors.

Where can I buy NOVASOURCE® Renal formula?

Your doctor may provide you with the product directly from the clinic, a pharmacy on site, or through a home care company. You can also order NOVASOURCE® Renal formula with free ground delivery to your home through the Nestlé Nutrition Store – or by calling 1-888-240-2713. It is also available in the diabetic section at Walgreens and online at Amazon.com and Walgreens.com

  • Because this product is intended to be used under medical supervision, be sure to consult with your doctor or registered dietitian nutritionist prior to purchasing to make sure this product is right for you.

Will insurance cover NOVASOURCE® Renal Formula?

Most insurance do not cover NOVASOURCE® Renal drinks. However, an increasing number of dialysis facilities provide the formula free of charge to patients who may be at risk for malnutrition or who are malnourished, so be sure to ask if this formula is provided at your dialysis center.

Is NOVASOURCE® Renal formula appropriate for special diets?

NOVASOURCE® Renal formula is appropriate for the following diets: lactose intolerance*, gluten-free, low-residue, and kosher.  *Not for individuals with galactosemia

Who should not drink NOVASOURCE® Renal Formula?

NOVASOURCE® RENAL formula is not appropriate if you are not on dialysis and are on a low protein diet to try to delay dialysis.  NOVASOURCE® Renal formula is not appropriate if you have an allergy to milk protein or soy protein.  It is also not appropriate if you are eating well, do not need to gain weight, and your albumin (blood protein) is within the normal range, and you are not at risk for malnutrition.

NOVASOURCE® RENAL formula is formulated for adults, 13 years and older unless approved by a health care professional with expertise in renal disease (i.e. nephrologist or renal dietitian nutritionist)

I noticed the statement “Not for individuals with galactosemia” is found on NOVASOURCE® Renal formula. What does this mean?

Galactosemia is diagnosed at birth, so if you have it, you know it.  Galactosemia is a genetic metabolic disorder. People with this condition are unable to metabolize galactose, which is one of the two molecules (glucose and galactose) that make up lactose or "milk sugar". These individuals must therefore eliminate all lactose from their diets. Nestlé Health Science products that are labeled as "suitable for lactose intolerance" may contain a small amount of lactose and, therefore, would not be appropriate for individuals with galactosemia.

Lactose intolerance is very different than galactosemia.  Lactose intolerance means that you do not have enough of the enzyme, “lactase”, to digest lactose.  The result is gas, cramping, loose stools, and other stomach upset. NOVASOURCE® Renal formula is suitable for lactose intolerance.  It may contain a very small amount of lactose, but it is far less than the amount that would cause any stomach upset.

Where else can I learn more about renal nutrition?

For more information about a specialized kidney diet that’s right for you, ask your doctor or registered dietitian nutritionist.  Other resources can be found at:

National Kidney Foundation: https://www.kidney.org/

National Institute of Diabetes and Digestive and Kidney Diseases: https://www.niddk.nih.gov/

Connect with our team

By phone

1-800-422-ASK2 (2752)
Monday – Friday,
8 a.m. - 8 p.m. EST (Eastern Standard Time)

By mail

Nestlé Health Care
1007 US Highway 202/206, Building JR2
Bridgewater, NJ 08807

Please note: If you have a medical emergency or need medical assitance, please call your doctor, emergency room or poison control center.